Refund & Cancellation Policy

Last updated: 5 July 2026

This policy explains how cancellations and refunds work for paid Sophimole subscriptions provided by Kayja Solutions Ltd.

1. Cancelling your subscription

You can cancel at any time from your account settings (Manage Billing) or by emailing info@sophimole.com. When you cancel:

• Your subscription remains active until the end of the current paid billing period.
• You will not be charged again after cancellation.
• Your plan then reverts to the free Basic tier (or your account is closed on request).

2. Refunds

• Monthly subscriptions are billed in advance. As a general rule, fees already paid for the current period are non-refundable, and cancelling stops future charges rather than refunding the current period.
• Consumer cooling-off (UK): where you are a consumer and the law grants a 14-day cancellation right, that right may be limited once digital services have begun with your consent; we will honour any refund rights you have under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
• Discretionary refunds: if you were charged in error, experienced a significant service failure, or believe your circumstances warrant it, contact us within 14 days of the charge and we will review your request in good faith.

3. How to request a refund

Email info@sophimole.com with your account email and the reason. We aim to respond within 5 business days. Approved refunds are returned to your original payment method via Stripe and may take a few business days to appear.

4. Price changes

If we change subscription prices, we will give reasonable notice and changes apply from your next billing cycle. You may cancel before the new price takes effect.

5. Contact

Kayja Solutions Ltd, 92 Sheldon Road, Chippenham, SN14 0BX, United Kingdom — info@sophimole.com.